Online transaction
policies.
How we handle prices, orders, cancellations, returns, complaints and your personal data when you transact with MotoNorte online, based on Republic Act No. 11967, the Internet Transactions Act of 2023.
Effective October 12, 2026Business information
RA 11967, Sec. 23(f)(1)MotoNorte PH is a motorcycle service shop and parts retailer. When you book a service or buy goods through www.motonorte.ph or our online booking page, you transact directly with us.
Business name: MotoNorte PH
Address: Back of Addessa, Washington St., Cangrunaan, Batac City, Ilocos Norte 2906
Phone: 0952 458 2188 · E-mail: motonorteph@gmail.com
Open daily, 8:30 AM to 5:30 PM.
Prices and product information
RA 11967, Sec. 23(a) to (e); RA 7394, Art. 81All prices on this website are stated in Philippine pesos, consistent with Article 81 of the Consumer Act of the Philippines (RA 7394).
Goods you receive will be in the same condition, type, quantity and quality as we described, including any picture, sample or additional details we provided when you asked, and fit for the particular purpose you told us about when you ordered and which we accepted.
Goods are delivered with their accessories, packaging, inclusions and any user manual or instructions as advertised or described, with the relevant information on the packaging in Filipino and/or English.
Services booked online are performed in accordance with what we agreed with you and as advertised.
Orders, delivery and cancellation
RA 11967, Sec. 19 and 23(g)For orders that include delivery, we may ask you for a valid e-mail address or mobile number before we enter into the transaction. Please exercise ordinary diligence when transacting online.
A confirmed order may not be cancelled once the items have been paid for, or are perishable and already with the third-party delivery service or otherwise in transit to you, unless:
• you paid electronically and authorized the crediting of the amount despite the cancellation;
• you reimburse the third-party delivery service as a pre-condition for cancelling the order;
• the transaction allows cancellation for a fee; or
• you and MotoNorte agree otherwise.
Invoices and receipts
RA 11967, Sec. 23(h)We issue a paper or electronic invoice or receipt for all sales.
Repair, replacement and refund
RA 11967, Sec. 20In case of defect, malfunction, or loss without your fault, or failure to conform with the warranty or any of our obligations under the sale, you may pursue repair, replacement, refund or other remedies provided under the Consumer Act (RA 7394) and other relevant laws.
If you choose replacement or refund, we are entitled to the return of the original goods, at no cost to you, within a reasonable period from your receipt of them, unless we agree otherwise.
If a refund has already been paid but the goods cannot be returned due to your fault, the amount received must be reimbursed to MotoNorte, subject to a proportionate reduction in price where appropriate.
Complaints and dispute resolution
RA 11967, Sec. 17, 23(i), 24 and 28To raise a complaint, contact us by phone at 0952 458 2188, by e-mail at motonorteph@gmail.com, through our Facebook page, or at the shop. Please include your name, the date of the transaction, your receipt or booking details, and a description of the problem.
Our internal redress mechanism must be used first, before filing a complaint with a court or appropriate government agency, or resorting to alternative dispute resolution. It is deemed exhausted if your complaint remains unresolved after seven (7) calendar days from filing.
You may then bring your complaint to the Department of Trade and Industry (DTI), including its E-Commerce Bureau and Online Dispute Resolution platform.
A claim for damages may be filed before the court or the DTI within two (2) years from the time the cause of action arose.
Data privacy and analytics
RA 11967, Sec. 23(f)(2); RA 10173We take the necessary precautions to protect your personal data at all times, in accordance with the Data Privacy Act of 2012 (RA 10173) and the issuances of the National Privacy Commission, and we comply with the minimum information security standards set by the E-Commerce Bureau, the NPC and other relevant government agencies.
With your consent, this website uses Google Analytics and Google Ads measurement to understand how visitors use the site (see the Cookie policy below). Contact details you give us, such as your name, mobile number and e-mail address, are used to process your booking, order or complaint.
Governing law
RA 11967, Sec. 33 and 34The Civil Code provisions on sales, and on obligations and contracts, apply to the rights and responsibilities of MotoNorte and its online customers.
In case of doubt, these policies are construed in a manner that accords the highest respect for human dignity, consumer rights and individual privacy.
Read RA 11967 →Cookie policy
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